The Executive has approved the delivery and implementation of the workstreams set out in the report as the next stage of the Customer Services Review.
[This item has already been considered by the Value for Money and Customer Service Overview and Scrutiny Committee]
[Reason: To receive feedback from the Value for Money and Customer Services Overview and Scrutiny Committee held on 30October on the Customer Services Review, and to agree the schedule of activity programmed until March 2019.]