Agenda

Landlord Services Advisory Board (Executive Working Group) - Thursday, 27th June, 2024 10.00 am, MOVED

Venue: Council Chamber, Council Offices, The Burys, Godalming. View directions

Contact: Democratic Services and Business Support 

Items
No. Item

1.

Apologies for absence

To receive apologies for absence.

2.

Notes of the previous meeting pdf icon PDF 122 KB

To agree the notes of the previous meeting held on the 30 May 2024.

3.

Declarations of interest

To receive any declarations of interests under the Waverley Members’ Code of Conduct.

4.

Questions from Members of Public

5.

Questions from Members

6.

Annual self-assessment against the Housing Ombudsman's Complaint Handling Code and reports on the Housing Service's complaints handling performance and its learning from the complaints pdf icon PDF 584 KB

To receive feedback from the board on the report being published and to receive their comments to inform the response from the governing body that will be published alongside it.

 

Additional documents:

7.

Housing Service’s Compensation Policy Review pdf icon PDF 119 KB

To ask the Board to review the clarity and content of the policy before the Portfolio Holder and Head of Service approve the revised policy. To give the reader a clear understanding when compensation, refunds and reimbursement payments will be made by the Service.

Additional documents:

8.

Waverley Homes Standard Information Note pdf icon PDF 486 KB

To inform the Landlord Services Advisory Board of an intended project that will involve Waverley Borough Council tenants and leaseholders.

9.

Customer Experience Group Update and Questions

10.

Housing Dashboard (Standing item)

11.

Executive Head of Housing update pdf icon PDF 447 KB

To give a verbal update to the Portfolio Holders and Board members.

12.

Date of next meeting