Issue - meetings

The Executive are recommended to make the resolutions set out in the report at agenda item 12.

Portfolio Holder for Customer Services and IT.

The Executive RESOLVED to adopt the new charter for implementation.

The Portfolio Holder Customer Services and IT introduced the report. Executive members endorsed the adoption of a new charter for implementation but acknowledged concerns that many customer interactions that residents had were actually with contractors, rather than the Council.

The Executive RESOLVED to adopt the new charter for implementation.

Reasons:

a)    It is important that we have a customer charter in place that supports our customers and ensures that we are able to clearly manage expectations for our residents when they contact us.

b)    The current one is no longer fit for purpose and needs to be updated.