Issue - meetings
Complaints Handling and Ombudsman Annual Report 2013/14
Meeting: 06/01/2015 - Executive (Item 124)
The report is in two parts. The first part summarises the complaints made to the Local Government Ombudsman about Waverley’s services in 2013/14. The second part summarises the complaints made by Waverley’s tenants and leaseholders to the Housing Ombudsman Service which assumed responsibility for investigating complaints about a local authority’s landlord functions with effect from 1 April 2013. As a result of this change, and changes to the internal business processes of the Local Government Ombudsman, the report contains only very limited comparative information on Waverley’s performance in dealing with Ombudsman complaints in previous years.
Recommendation
It is recommended that the information contained within the report be noted.
Additional documents:
- Annexe 1 - Ombudsman Annual Report, item 124
PDF 921 KB
- Annexe 2 - Ombudsman Complaints , View reasons restricted (124/3)
- Annexe 3 - Ombudsman Complaints , View reasons restricted (124/4)
Decision:
The Executive endorsed the information contained within the report.
[This item has already been considered by the Corporate Overview and Scrutiny Committee but could be called-in]
[Reason: to receive information about complaints made to the Local Government Ombudsman and Housing Ombudsman Service]
Minutes:
RESOLVED that the information contained within the report be endorsed.
[Reason: to receive information about complaints made to the Local Government Ombudsman and Housing Ombudsman Service]