Issue - meetings

The Council’s Performance Management Framework (PMF) contains a number of indicators that assist Members and officers in identifying current improvement priorities and progress against targets.  The indicators are reviewed quarterly by the Executive and are aligned to the Council’s Corporate Plan priorities.

The report gives an analysis of the Council’s performance in the third quarter of 2016/17.  Annexe 1 contains the list of indicators used for reporting performance and includes targets, graphs and comments. Annexe 2 provides further ‘void progress report’ information.

Recommendation

It is recommended that the Executive:

1.    examines the performance figures for quarter three as set out in Annexe 1;

2.    endorses inclusion of the following new statutory planning indicators for the new financial year 2017-2018:

-       ‘Processing of planning applications: Non-major applications - % determined within 8 weeks’ (90% target / new statutory);

-       ‘Non-major appeals allowed as a % of all non-major decisions made (cumulative’) (10% target / statutory);

3.    agrees the inclusion of the following new local planning indicators and targets for the new financial year 2017-2018:

-       ‘Speed of processing for all other applications’ (90% target);

-       ‘All other appeals ( cumulative to date)’ ( 20% target);

4.    agrees the discontinuance of  the following planning indicators:

-       ‘Processing of planning applications: Minor applications - % determined within 8 weeks’ [NI 157b];

-       ’Processing of planning applications: Other applications - % determined within 8 weeks’ [NI 157c];

-       ’Planning appeals allowed (cumulative year to date) [P2];

5.    approves the following target changes:

a)    Amendment of the wording and criteria for the [F3] indicator to ‘percentage of invoices paid within 30 days or within supplier payment terms’ .

b)   Increasing the target for the responsive repairs overall service rating [H7]  from 87% to 93% and to amend the wording of indicators H7, H8 and H9 to clearly specify that these scores reflect tenants’ view of the service.

c)    Reduction by 10% to the P3 indicator (‘Major planning appeals allowed as a % of Major Application decisions made (cumulative)’).

d)   Increase of the target from 92,000 to 105,000 for the number of visits for both Haslemere [CS4] and Godalming [CS6] Leisure Centres; and

6.    thanks the Overview and Scrutiny Committees for their observations and recommendations.

RESOLVED that

1.          inclusion of the following new statutory planning indicators for the          new financial year 2017-2018 be endorsed:

-               ‘Processing of planning applications: Non-major applications - % determined within 8 weeks’ (90% target / new statutory);

-               ‘Non-major appeals allowed as a % of all non-major decisions made (cumulative’) (10% target / statutory);

2.          the inclusion of the following new local planning indicators and targets for the new financial year 2017-2018 be agreed:

-               ‘Speed of processing for all other applications’ (90% target);

-               ‘All other appeals ( cumulative to date)’ ( 20% target);

3.          the discontinuance of  the following planning indicators be agreed:

-       ‘Processing of planning applications: Minor applications - % determined within 8 weeks’ [NI 157b];

-       ’Processing of planning applications: Other applications - % determined within 8 weeks’ [NI 157c];

-       ’Planning appeals allowed (cumulative year to date) [P2];

4.          the following target changes be agreed:

a)    Amendment of the wording and criteria for the [F3] indicator to ‘percentage of invoices paid within 30 days or within supplier payment terms’ .

b)    Increasing the target for the responsive repairs overall service rating [H7]  from 87% to 93% and to amend the wording of indicators H7, H8 and H9 to clearly specify that these scores reflect tenants’ view of the service.

c)    Reduction by 10% to the P3 indicator (‘Major planning appeals allowed as a % of Major Application decisions made (cumulative)’).

d)    Increase of the target from 92,000 to 105,000 for the number of visits for both Haslemere [CS4] and Godalming [CS6] Leisure Centres; and

5.    the Overview and Scrutiny Committees be thanked for their observations and recommendations.

[Reason: To analyse the Council’s performance in the third quarter of 2016/17 and consider potential changes to some of the indicators.]