Decision details

The Executive agreed that

1.         there should be a ’stand alone’ policy for dealing with unreasonably persistent complainants; and

2.         the timescale for dealing with Level 2 and 3 complaints should be increased from 10 to 15 working days.

[This item has already been considered by the Corporate Overview and Scrutiny Committee but could be called-in]

[Reason: to respond to the review of the Council’s policy on dealing with complaints]